Winning new customer makes your company grow. Keeping customers loyal and satisfied makes your company profitable. We helps you do both, it’s the ideal solution for your company that take customer service seriously and want to be the best. Cloud call centre system provide Real-time customer service management, receive alerts immediately when service thresholds you’ve set have been exceeded. Take swift action to optimize call routing and ensure service levels. Get reports from all calls in progress, see how agents are doing and adjust accordingly and with optimize your staff’s productivity so your customer enjoy a professional, differentiated experience.

OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more. It allows high scalability and minimum set-up time. An On-Premise version is also available for enterprise implementation.

Engage your customers with a brilliant CX platform today

Customer service can be complex, but the tools you use shouldn’t be. OpsCentral Voice is a virtual ‘hub’ that captures customer conversations, analyses them and generates comprehensive reports. It provides insightful data analytics that helps improve service and optimizes resources.

  • Powerful Virtual Assistance
  • Real Time Statistics
  • Comprehensive SLA Report
  • Drag & Drop IVR Flow Designer
  • Interactive Web-Based User Interface

Our OpsCentral Voice boosts seamless communication, enabling customers to get the attention they deserve without getting lost in the queue, while connecting them to the most appropriate resource at the first ’ring'. Delight your customer with better customer engagement & experience.

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